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If you are not satisfied with the service we have provided, please contact us. We have an internal complaints process to investigate your concerns and work towards a satisfactory resolution. You can contact us to make a complaint by telephone at 0800 254 338, by email at retire@lifetimeincome.co.nz or in writing to Lifetime Asset Management Limited at PO Box 10760, Wellington, 6140


External Dispute Resolution Scheme

You may refer your complaint to Financial Services Complaints Ltd (FSCL) – A Financial Ombudsman Service. FSCL is our independent external ombudsman and dispute resolution service that has been approved by the Minister of Consumer Affairs under the Financial Service Providers (Registration and Dispute Resolution) Act 2008. FSCL’s service is free of charge to you.